Return & Exchange Policy

At SalonPro, your satisfaction is our priority. If a product doesn’t work for you or you simply don’t like it, you may request a return or exchange within 30 days of receipt, subject to the conditions below.

RETURNS FOR REFUND

All approved returns for a refund—whether the item is new, unused, used, opened, or assembled—are subject to a 25% restocking fee. Original shipping costs are non-refundable.

To initiate a return, please email us at support@salonprobeauty.com with your order number. Once your return request is authorized, we will email you a return shipping label. Print and attach it to the box, then drop it off at your local shipping center—or we can help coordinate a pickup. Returns sent without prior authorization will not be accepted.

Approved returns must be shipped back to us within 10 business days of receiving your return label, or the request will be canceled.

RETURN & EXCHANGE CONDITIONS

  • Items must be in their original packaging. If the original packaging is missing, contact our support team for alternative options.

  • Items that are used, previously assembled, installed, or damaged may be denied a refund or subject to additional deductions.

  • Refunds or store credit will be issued after the item is received and inspected.

  • Return shipping costs will be deducted from your refund/store credit.

  • Please allow 7–14 business days for any refund to appear on your original payment method, depending on your financial institution.

EXCEPTIONS – Items NOT Eligible for Return:

  • Items marked as non-returnable on the product page

  • Items damaged by the customer (not due to defect)

  • Items not returned in original packaging

  • Made-to-order, custom, or special order items

  • Bulk orders of 6+ units of the same product

  • Open-box or Special Deal items (Black Friday, Cyber Monday, Clearance, etc.)

Additional Fees

  • For orders paid via PayPal, all refunds will be less 4.5% to cover PayPal’s non-refundable transaction fees.

Store Credit

In certain cases, refunds may be issued in the form of store credit at our discretion.

INTERNATIONAL ORDERS

Our Return & Exchange Policy is limited for international orders. We do not cover return shipping, duties, taxes, import fees, or customs clearance fees for any orders shipped outside the continental U.S. All such costs are the customer’s responsibility.