Return & Exchange Policy

Doesn’t look the way you expected in your salon? Changed your mind? No problem.

 

If you’re not completely happy with your purchase, just tell us within 30 days of delivery and we’ll help you with a return or exchange.

 

Here’s how it works:

  1. Contact us within 30 days of delivery and request a Return Authorization (RMA).

  2. We’ll send return instructions and a prepaid shipping label.

  3. Send the product back within 10 business days of receiving the label.

  4. Once we receive and inspect the item, we’ll issue your refund or store credit.

That’s it.

 

Refunds & Restocking

 

All approved returns for refund are subject to a standard 25% processing/restocking fee.
Original shipping costs are non-refundable, and return shipping costs will be deducted from your refund or store credit.

 

If your order was paid via PayPal, the refund will also be reduced by 4.5% to cover PayPal’s non-refundable transaction fees.

 

Refunds are processed back to your original payment method (or as store credit, at our discretion) after inspection. Please allow 7–14 business days for the refund to appear, depending on your bank or payment provider.

 

Condition Requirements

 

To keep the process smooth and to make sure your return is approved, please note:

  • The item must be in its original packaging, including all parts, hardware, manuals, and accessories. Don’t have the original packaging anymore? Email us first so we can walk you through options.

  • Items must arrive to us in new or like-new condition. Products that are used, previously assembled, installed, altered, or damaged may be denied a refund or may incur additional deductions.

  • Returns that arrive without prior authorization (no RMA) will not be accepted.

  • The return label we provide must be used within 10 business days of issuance. After that window, the RMA will be canceled.

Tip: Please hold onto the original box and packing materials until you’re sure you’re keeping the item. This protects you and helps avoid damage in transit.

 

Exchanges

 

Need to swap for a different model, color, or style?

 

No problem — reach out within 30 days of delivery. We’ll issue an RMA number and help arrange an exchange on eligible unused items.

 

Items That Are Not Returnable

 

Some products are not eligible for return, refund, or exchange. This includes:

  • Items marked “non-returnable” or “final sale” on the product page

  • Items damaged by the customer (not due to a defect)

  • Items not returned in original packaging and condition

  • Made-to-order, custom, or special order items

  • Bulk orders of 6 or more units of the same product

  • Open-box, clearance, special promotion, Black Friday / Cyber Monday deals, etc.

If you’re unsure whether an item qualifies as custom, bulk, or final sale, email us before purchasing — we’re happy to confirm.

 

Damaged or Defective on Arrival

 

If your order arrives damaged in transit or not working out of the box, we’ll take care of you.

  1. Take clear photos/video of the packaging and the issue.

  2. Contact us at support@salonprobeauty.com