NOTICE: Repair Service & Replacement Parts Will No Longer Be Available For Out-of-Warranty Machines Starting January 1st, 2025.
If your machine is no longer covered under warranty, and you are NOT subscribed to the ProCare+ Extended Protection Plan, we will NOT be able to provide support or offer replacement parts for your machine. Only machines enrolled in ProCare+ will be eligible for replacement parts, service and support.
ProCare+ Plan Benefits
Customer Reviews
how the process works
Subscribe to ProCare+ on our website to get extended protection. Activate your plan within 5 business days by emailing support@salonprobeauty.com with your order number and a 30-60 second video showing your machine in good working condition (include all units if you own multiple). Once approved, your coverage will activate after a 30-day waiting period.
For replacement parts, email us with the issue, and we’ll process approved claims and ship parts at no cost. For unit replacements, submit a claim with details and pay the deductible. Replacement units will be shipped after approval.
Shipping for all replacements is free. Keep your ProCare+ subscription active to maintain coverage, even for replacement units and parts.
Comprehensive Coverage Made Affordable
Keep your SalonPro Infrared Hair Color Processor protected with our flexible ProCare+ Extended Protection Plan. For a low monthly fee, enjoy comprehensive coverage and hassle-free peace of mind.
Dedicated 24/7 Customer Support
Our customer service team is standing by 24/7 to address any situation you may have.
Free Nationwide Shipping
Enjoy complimentary shipping on all replacement parts and replacement units.
Free Replacement Parts
Receive replacement parts at no additional cost for approved claims.
Low Flat-Rate Replacements
Need a complete replacement? Just pay a low fixed deductible.
How To Submit A Claim
Contact Support
Our support team will review your claim to confirm eligibility. If additional information is needed, we will contact you promptly. Once approved, you’ll receive further instructions on the next steps.
Legal Terms & Conditions
By subscribing to the ProCare+ Extended Protection Plan, you agree to the following terms: The plan renews automatically on a monthly basis unless canceled. You may cancel at any time through your account or by contacting SalonPro Beauty customer service; however, refunds for unused subscription time are not provided. Coverage is limited to manufacturer defects or malfunctions as outlined in the Limited Warranty terms, with certain exclusions. Customers are responsible for paying the applicable deductible fee for unit replacements. The plan does not cover damage caused by misuse, neglect, unauthorized modifications, or accidents outside standard operating conditions.
ProCare+ Key Terms
- Plan Coverage: The ProCare+ Plan applies to one (1) SalonPro Infrared Hair Color Processor per subscription. Each additional unit requires its own plan.
- Activation Requirements: After purchasing ProCare+, customers must email their order number along with a 30-60 second video demonstrating the machine is in full working condition within 5 business days. If the customer owns multiple SalonPro hair processors, all machines must be shown in the same video. Coverage activates once the video is reviewed and approved, with a 30-day waiting period before the first claim can be submitted.
- Claim Eligibility: ProCare+ can be purchased in addition to our standard Limited Warranty and extends coverage for up to 10 years or the lifetime of your machine. Claims are valid only for products purchased directly from SalonPro Beauty.
- Deductible Costs:
Orbiting Halo Compact: $75.00 USD - Original Orbiting Halo: $125.00 USD
- Multi-Zone+: $175.00 USD
- Warranty on Replacements: Replacement parts or machines provided under ProCare+ will not carry a separate warranty. Continued ProCare+ coverage is required to maintain extended protection on replacement items.
- Claims Process: To file a claim, email support@salonprobeauty.com for approval. Claims must be authorized before parts or replacements are issued.
Frequently Asked Questions
How do I know if my machine is eligible for ProCare+?
Your machine is eligible if it is fully operational and in good condition at the time of enrollment. You must submit a valid order number and a video showing the machine working properly as part of the activation process.
What types of issues does ProCare+ cover?
ProCare+ covers manufacturer defects or malfunctions that fall within the terms of the Limited Warranty.
If I own multiple SalonPro hair processors, do I need to buy multiple ProCare+ plans?
Yes, each machine requires its own ProCare+ subscription to be covered.
What type of issues are NOT covered by ProCare+?
The plan does not cover damage from misuse, neglect, unauthorized modifications, or accidents outside standard operating conditions.
Do I need to return my defective equipment if it requires replacement?
In most cases, you must return the defective unit before receiving a replacement. Details will be provided during the claim process.
Is the cost for shipping covered by ProCare+?
Yes, shipping for replacement parts or units is covered at no additional cost.
Can I cancel ProCare+ at any time or is there a minimum term?
You can cancel at any time with no minimum term, but refunds are not provided for unused subscription time.
My machine is out of warranty, can I still enroll in ProCare+?
Yes, machines can be out of their original warranty period, as long as they are in good working condition at the time of enrollment.
Can I no longer purchase replacement parts or repairs without ProCare+?
Correct, we no longer offer replacement parts or repair services without being enrolled in ProCare+.
Once I enroll in ProCare+ can I submit a claim right away?
No, there is a 30-day waiting period before you can submit your first claim after enrolling in ProCare+.
How do I submit a ProCare+ claim?
To file a claim, email support@salonprobeauty.com with a detailed description of the issue. Include any required documentation or photos to expedite the process.
