Exclusive 1 Year Limited Warranty

We offer as standard, an Exclusive 1 Year Limited Warranty on all "SalonPro" brand products purchased directly through our website. For all other products sold on this website that are not "SalonPro" brand, or for "SalonPro" brand products purchased through different channels (i.e. Amazon, eBay, etc.), please contact us to find out the warranty period on your specific product.

For all "SalonPro" brand products covered under our 1 Year Limited Warranty: if for any reason your product is defective, not fully functional, or stops working within the warranty period (warranty starts on the date your product is shipped out from our warehouse), due to a manufacturer or parts defect, we will either send you the necessary parts to repair your product, or some cases, it will be necessary to return your product to us to be repaired. If, for some reason, the item is not able to be repaired using replacement parts, we may decide to send you a new replacement unit or a full refund (if a replacement is not available), at our sole discretion.

We will cover all Domestic shipping costs to the customer after warranty work has been performed, or in such cases where we decide to replace the item. However, all costs to ship the product to our facility for a warranty related claim is the responsibility of the customer; unless the claim is within the first 30 days of receiving your product.

International Orders

For all orders shipped outside of the Continental United States, please note that our Warranty Policy is limited. By purchasing your product from our website, you acknowledge and understand the risk associated with purchasing from an International Seller - we can NOT service your product outside of the Continental United States. This means we can NOT ship any replacement parts, replacement products, or otherwise, outside of the Continental United States. Likewise, we can NOT be responsible for the return shipping costs, duties, taxes, import fees, or customs clearance fees of damaged or defective products that were shipped outside of the Continental United States. Any shipping costs, duties, taxes, import fees or customs fees associated with shipping replacement parts, replacement products, or returning products back to our facility, will be the sole responsibility of the customer.

SalonPro will still be able to offer and provide warranty support, service, or offer replacement parts, replacement products, etc., as necessary, if the issue is qualified to be covered under our Warranty Policy. However, the customer accepts all responsibility of shipping charges, duties, taxes, import fees and customs fees, for any replacement parts, products, etc., to be shipped outside of the Continental United States.

Additionally, any Extended Warranty Programs or Services are not eligible for International Orders.

Start a Warranty Claim

If you need to contact us to start a warranty claim, please send an email to our customer service team with a detailed description (include photos/videos if available) of the issue you're experiencing and your order number to: support@salonprobeauty.com