Questions fréquemment posées

Ordering

What payment methods do you accept?

We accept all major credit cards, along with ShopPay, PayPal, Amazon Pay, Google Pay and Apple Pay.

Do you offer financing?

With ShopPay and Affirm, you can enjoy the convenience of flexible payment options tailored to your needs with a quick and easy approval process.

ShopPay offers up to 6 months of 0% interest free financing, as well as financing options up to 12 months with interest. ShopPay & Affirm offers rates ranging from 0% to 36% APR, ensuring you find a plan that fits your budget.

To get started, simply click the purple "ShopPay" button at checkout.

AFFIRM DISCLOSURE: Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers www.affirm.com/licenses.

Can I place my order by phone?

Unfortunately, for security reasons, we are unable to accept orders over the phone at this time. However, our website makes it simple, convenient and safe to place your order in minutes, 24/7!

What does it mean when a product is on back-order?

Often, popular items will sell out quickly and temporarily be on back order. Meaning the items are currently out of stock but that we have inbound shipments on the way to re-stock this product at our warehouse.

Ordering an item that is currently on back-order is an easy, worry-free way to ensure that you will be
first in line to receive the new inventory as soon as it arrives, and the product will be reserved for you - typically, your order will be shipped out within 1 business day as soon as we receive the new stock!

The back-ordered items in any order will automatically ship out as soon as we receive the new stock. Once your order ships, you will be notified via email with your tracking number.

Although you are welcome to, you will NOT need to contact customer support, or do anything to follow up on the order! It will ship out automatically to you once the products are available.

We do our best to estimate when back-ordered items are expected to arrive back in-stock, and we will post this information on the website, but at times, logisitcs delays do occur which can delay your order from shipping longer than the time that we estimate.

Shipping

How long will it take for my order to arrive?

Most in-stock orders will ship out either the same, or next business day. Once your order has been shipped, you will receive a shipment confirmation email with your tracking number.

Depending on where you are located, typically it will take anywhere from 1-5 business days for your order to be delivered.

How much does shipping cost?

We offer highly discounted ground shipping rates via UPS, Fedex or USPS anywhere within the Continental United States. Some larger products, such as salon/barber chairs, styling stations and shampoo units may require shipping by freight. Please contact us for a shipping quote for these types of products.

Do you ship internationally?

Yes, we do! We offer shipping to most regions worldwide. If you do not see your specific region, please contact us for a shipping quote.

Assembly

How do I assemble my product?

Most products will come with an instruction manual in the box. If you did not receive an instruction manual, please contact us atSupport@SalonProBeauty.com

How do I install my product?

To install professional equipment, such as wall mounted dryers/hair processors, styling stations, shampoo units, etc., these products require professional installation by a licensed & bonded contractor or handyman.

Returns

How do I return my order?

We offer a 30 Day 100% Satisfaction Guarantee for most of our products. Please see the full details of our return policy here:Return Policy

There is an issue with my order, what should I do?

We will be happy to get your issue resolved quickly and in most cases without having to return your product! Please contact us with your order number and provide details of the issue you are experiencing so we can assist you. It's best to contact us by email atSupport@SalonProBeauty.com

Warranty

Does my product come with a warranty?

Yes! All new salon equipment purchased directly through our website come standard with our Exclusive 1 Year Limited Warranty. Please see the full details of our warranty policy here:Warranty Policy

I am experiencing an issue with my product. What should I do?

We will be happy to help! Please contact us with your order number and provide details of the issue you are experiencing so we can assist you. It's best to contact us by email atSupport@SalonProBeauty.com

Any Questions?

If we still haven't answered your question, please contact us using one of the options below.

  • Call Us

    Our live agents are standing by to answer your questions by phone.

    U.S. Toll Free: 888-536-0087

  • Email Us

    Our 24/7 Customer Support Team is standing by to answer your questions.

    support@salonprobeauty.com

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